@import url('../fonts/fonts.css');
:root{--brand:#4628ba;--brand-soft:#eee9fb;--brand-hover:#39209b;--ink:#18151f;--muted:#626675;--line:#e8e6ef;--surface:#fff;--canvas:#fafafa;--green:#147b60;--amber:#96611b;--danger:#b32636;--radius:12px;font-family:Inter,'Segoe UI',sans-serif;font-size:14px;color:var(--ink);background:var(--canvas);font-synthesis:none}
*{box-sizing:border-box}body{margin:0;min-width:320px}button,input,select,textarea{font:inherit}button,a,select{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{opacity:.45;cursor:not-allowed}a{color:inherit;text-decoration:none;text-underline-offset:3px}button{color:inherit}input,textarea{caret-color:var(--brand)}::selection{background:var(--brand-soft);color:var(--brand)}:focus-visible{outline:2px solid var(--brand);outline-offset:3px}[hidden]{display:none!important}h1,h2,h3,p{margin:0}h1{font-family:Outfit,Inter,sans-serif;font-size:28px;font-weight:600;line-height:1.2;letter-spacing:-.025em;text-wrap:balance}h2{font-size:15px;font-weight:600;line-height:1.45}h3{font-size:14px;font-weight:600}p{line-height:1.65}strong{font-weight:600}.icon{width:19px;height:19px;flex-shrink:0;vertical-align:middle}.visually-hidden,.skip-link:not(:focus){position:absolute;width:1px;height:1px;overflow:hidden;clip-path:inset(50%);white-space:nowrap}.skip-link:focus{position:fixed;top:10px;left:10px;background:white;color:var(--brand);padding:10px;z-index:100}
.crm-shell{display:flex;min-height:100dvh}.crm-sidebar{position:sticky;top:0;display:flex;flex-direction:column;height:100dvh;width:224px;flex-shrink:0;background:#f7f7f9;border-right:1px solid var(--line);z-index:35}.brand{display:block;padding:24px 24px 18px}.brand img{display:block;width:106px;height:33px;object-fit:contain}.workspace{margin:8px 16px 25px;padding:12px 10px;display:flex;align-items:center;gap:9px;border:1px solid var(--line);border-radius:10px;background:#fff}.workspace-mark{display:grid;place-items:center;width:30px;height:32px;flex-shrink:0;background:var(--brand-soft);color:var(--brand);border-radius:6px;font-size:17px;font-weight:700}.workspace>div{min-width:0;flex:1}.workspace strong{font-size:11px;display:block}.workspace div>span{display:block;font-size:10px;color:var(--muted);margin-top:3px;white-space:nowrap}.workspace>.icon{width:14px;color:var(--muted)}.crm-sidebar nav{display:flex;flex-direction:column;gap:5px;padding:0 12px}.crm-nav{display:flex;align-items:center;gap:12px;padding:11px 12px;border-radius:9px;color:var(--muted);font-weight:500;font-size:13px;min-height:42px}.crm-nav:hover{background:#ededf1}.crm-nav.is-active{background:var(--brand-soft);color:var(--brand)}.nav-dot{width:5px;height:5px;border-radius:50%;background:currentColor;margin-left:auto}.sidebar-bottom{margin-top:auto;padding-top:28px}.channel-status{margin:0 20px 20px;display:flex;gap:9px;align-items:flex-start}.channel-status>.status-dot{margin-top:5px}.channel-status strong{font-size:11px;display:block}.channel-status div>span{font-size:10px;color:var(--muted);display:block;margin-top:5px}.sidebar-setting{margin:0 12px 17px;width:calc(100% - 24px);display:flex;align-items:center;gap:11px;padding:11px 12px;border:none;border-radius:8px;background:transparent;color:var(--muted);font-size:12px;text-align:left}.sidebar-setting:hover{background:#ededf1}.operator{display:flex;align-items:center;gap:9px;padding:18px 17px;border-top:1px solid var(--line)}.operator-avatar,.header-avatar{display:grid;place-items:center;background:#e8e3f4;color:#594589;border-radius:50%;font-size:11px;font-weight:600;flex-shrink:0;width:33px;height:33px}.operator>div{flex:1;min-width:0}.operator strong{display:block;font-size:11px}.operator div>span{display:block;font-size:10px;color:var(--muted);margin-top:3px}.operator-online{height:6px;width:6px;border-radius:50%;background:var(--green)}.crm-content{flex:1;min-width:0}.crm-header{position:sticky;top:0;z-index:20;height:64px;display:flex;align-items:center;justify-content:space-between;gap:12px;border-bottom:1px solid var(--line);background:#fff;padding:0 28px}.breadcrumb{display:flex;align-items:center;gap:12px;font-size:12px;min-width:0}.breadcrumb-root{color:var(--muted)}.breadcrumb-slash{color:#9b9ba5}.breadcrumb strong{font-weight:500;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.header-actions{display:flex;align-items:center;gap:16px}.header-actions>.icon-button{width:28px;height:30px;color:var(--muted)}.demo-pill{display:flex;align-items:center;gap:6px;background:#f5f2fc;border:1px solid #e3dcf5;padding:5px 9px;border-radius:6px;font-size:10px;color:#674ea0;font-weight:500;white-space:nowrap}.demo-pill>span{width:5px;height:5px;border-radius:50%;background:#7f63bb}.header-avatar{width:29px;height:29px;font-size:10px}.crm-main{padding:28px;min-width:0;max-width:1800px;margin:auto;min-height:calc(100dvh - 105px)}.app-footer{display:flex;justify-content:space-between;gap:15px;padding:12px 28px 15px;color:var(--muted);font-size:10px}.mobile-menu{display:none!important}.sidebar-backdrop{display:none}
.page-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:25px}.page-heading p{color:var(--muted);font-size:12px;margin-top:8px;max-width:75ch}.page-actions{display:flex;align-items:center;gap:10px;flex-shrink:0}.button{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid #dedde6;background:#fff;min-height:36px;padding:9px 13px;font-size:11px;font-weight:500;border-radius:7px;white-space:nowrap;transition:background .15s ease,border-color .15s ease}.button>.icon{width:15px;height:15px}.button:hover{background:#f6f4fa;border-color:#cfc9df}.button.primary{background:var(--brand);border-color:var(--brand);color:#fff}.button.primary:hover{background:var(--brand-hover);border-color:var(--brand-hover)}.button.danger{color:var(--danger);border-color:#f0d7db}.button.danger:hover{background:#fff1f3}.button.small{padding:6px 9px;min-height:30px;font-size:10px}.button.full-width{width:100%}.compact-select,select,input,textarea{border:1px solid #dedee5;background:white;border-radius:7px;padding:9px 11px;color:var(--ink);font-size:12px;min-width:0;max-width:100%}.compact-select{min-height:36px;max-width:180px;font-size:11px}input:focus,select:focus,textarea:focus{outline:2px solid var(--brand-soft);border-color:var(--brand)}input::placeholder{color:#717582}.icon-button{background:transparent;border:0;border-radius:6px;padding:6px;width:31px;height:31px;display:inline-flex;align-items:center;justify-content:center;flex-shrink:0}.icon-button:hover{background:var(--brand-soft);color:var(--brand)}.text-link{display:inline-flex;align-items:center;gap:6px;color:var(--brand);font-size:11px;font-weight:500;background:transparent;border:0;padding:0}.text-link:hover{text-decoration:underline}.text-link .icon{height:14px;width:14px}.card{border:1px solid var(--line);background:white;border-radius:var(--radius);min-width:0;overflow:hidden}.section-heading{display:flex;justify-content:space-between;align-items:center;gap:15px;padding:20px 21px}.section-heading p{font-size:11px;color:var(--muted);margin-top:5px}.section-heading>.icon{color:var(--muted)}.heading-count{display:inline-flex;vertical-align:middle;align-items:center;justify-content:center;font-family:Inter,sans-serif;font-size:11px;line-height:1;background:#efedf4;color:#686174;border-radius:6px;min-width:25px;height:24px;padding:0 6px;margin-left:9px;letter-spacing:0}.badge{display:inline-flex;align-items:center;gap:4px;white-space:nowrap;font-size:9px;font-weight:600;line-height:1.4;padding:4px 8px;border-radius:99px;border:1px solid #e3e4e8;color:#626675;background:#f4f5f7;text-transform:capitalize}.badge-complete,.badge-accepted,.badge-profile_completed,.badge-completed,.badge-ready{color:#136b53;background:#eef9f4;border-color:#d5ebdf}.badge-declined,.badge-critical,.badge-cancelled{color:#a72c3b;background:#fff2f3;border-color:#f4d7dd}.badge-high,.badge-new{color:#906018;background:#fff8ec;border-color:#f3e4c6}.badge-medium{color:#8c681d;background:#fdf9ee;border-color:#eee5cb}.badge-in_progress{color:#3153b3;background:#edf4ff;border-color:#d5e4fc}.status-dot,.green-dot,.amber-dot,.neutral-dot,.brand-dot{display:inline-block;width:6px;height:6px;border-radius:50%;flex-shrink:0}.status-dot,.green-dot{background:var(--green)}.amber-dot{background:#ca9643}.neutral-dot{background:#8c909d}.brand-dot{background:var(--brand)}
.stats-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:22px}.stat{background:white;border:1px solid var(--line);border-radius:12px;padding:19px 20px 16px;min-width:0}.stat[href]:hover{border-color:#ccc2e7}.stat-top{display:flex;align-items:center;justify-content:space-between;gap:10px;color:var(--muted);font-size:11px}.stat-top>.icon{width:17px;height:17px;color:#868294}.stat>strong{display:block;font-size:32px;line-height:1.3;font-weight:600;letter-spacing:-.025em;font-variant-numeric:tabular-nums;margin-top:14px}.stat>strong>span{font-size:24px}.stat-foot{display:flex;align-items:center;gap:6px;font-size:10px;color:var(--muted);margin-top:10px;line-height:1.5}.dashboard-grid{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(280px,1fr);gap:20px;margin-bottom:22px}.chart-legend{display:flex;align-items:center;gap:15px;font-size:10px;color:var(--muted)}.chart-legend>span{display:flex;align-items:center;gap:5px}.chart-legend i{height:7px;width:7px;border-radius:2px}.legend-total{background:#b7a5ec}.legend-accepted{background:var(--brand)}.bar-chart{display:flex;height:205px;padding:17px 24px 0 20px;gap:16px}.chart-axis{display:flex;flex-direction:column;justify-content:space-between;padding-bottom:27px;width:14px;font-size:9px;color:#7c7a87}.chart-plot{display:flex;flex:1;position:relative;justify-content:space-around;gap:10px}.chart-guides{position:absolute;inset:0 0 27px;display:flex;flex-direction:column;justify-content:space-between}.chart-guides i{width:100%;border-bottom:1px dashed #edeaf4}.chart-column{flex:1;max-width:60px;z-index:1;display:flex;flex-direction:column;align-items:center;justify-content:flex-end;min-width:0}.bar-pair{height:100%;width:100%;display:flex;align-items:flex-end;justify-content:center;gap:5px}.bar{width:18px;height:var(--bar-height);min-height:0;border-radius:4px 4px 0 0;position:relative}.bar.total{background:#c0b0ed}.bar.accepted{background:var(--brand)}.bar>span{position:absolute;font-size:9px;top:-18px;left:0;right:0;text-align:center;color:var(--muted)}.chart-column>span{font-size:10px;color:var(--muted);height:27px;display:flex;align-items:end}.chart-summary{display:grid;grid-template-columns:repeat(3,1fr);margin:22px 22px 19px;padding-top:17px;border-top:1px solid var(--line)}.chart-summary>div{border-right:1px solid var(--line);padding-left:20px}.chart-summary>div:first-child{padding-left:0}.chart-summary>div:last-child{border:0}.chart-summary span{display:block;font-size:10px;color:var(--muted)}.chart-summary strong{display:block;font-size:18px;margin-top:5px}.readiness-total{padding:8px 22px 0}.readiness-total>strong{font-size:29px;letter-spacing:-.025em}.readiness-total strong>span{font-size:17px;color:#7c7887;font-weight:400}.readiness-total>span{display:block;font-size:10px;color:var(--muted);margin-top:5px}.readiness-track{margin:19px 22px 20px;background:#f5efe5;height:7px;border-radius:9px;overflow:hidden}.readiness-track>span{height:100%;display:block;background:var(--green);border-radius:9px}.readiness-row{margin:14px 22px;display:flex;justify-content:space-between;font-size:11px}.readiness-row>span{display:flex;align-items:center;gap:8px;color:var(--muted)}.readiness-row strong{font-size:12px}.readiness-divider{border-top:1px solid var(--line);margin:18px 22px}.readiness-copy{margin:0 22px 16px;color:var(--muted);font-size:11px}.readiness-card>.button{margin:0 22px 19px;width:calc(100% - 44px);justify-content:space-between}.dashboard-lower{display:grid;grid-template-columns:minmax(0,1.8fr) minmax(280px,1fr);gap:20px}.priority-list{padding:0 18px}.priority-item{display:flex;align-items:center;gap:11px;border:0;border-top:1px solid #f0edf5;background:transparent;width:100%;padding:15px 2px;text-align:left}.priority-item:hover>div>strong{color:var(--brand)}.priority-item>div{flex:1;min-width:0}.priority-item strong{font-size:11px;display:block}.priority-item div>span{display:block;font-size:10px;color:var(--muted);margin-top:4px}.priority-item>.icon{height:16px;width:16px;color:var(--brand)}.priority-footer{margin:15px 22px 20px}
.avatar{width:34px;height:34px;display:grid;place-items:center;flex-shrink:0;border-radius:50%;font-size:10px;font-weight:600;background:#eee9fb;color:#6145a6}.avatar.small{width:28px;height:28px;font-size:9px}.avatar-1{background:#e9f1fa;color:#5578a8}.avatar-2{background:#faf0e6;color:#a16b3d}.avatar-3{background:#e7f4ee;color:#408269}.person{display:flex;align-items:center;gap:10px;min-width:0}.person>div{min-width:0}.person strong{font-size:11px;display:block;color:var(--ink);white-space:nowrap}.person div>span{display:block;font-size:9px;color:var(--muted);margin-top:4px;white-space:nowrap}.customer-summary{display:flex;align-items:center;gap:29px;margin:0 0 22px;font-size:11px;color:var(--muted)}.customer-summary>div{display:flex;align-items:center;gap:8px}.customer-summary .icon{width:17px;height:17px}.customer-summary strong{color:var(--ink)}.customer-summary>.text-link{margin-left:auto}.table-toolbar{padding:15px 18px;border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:15px;flex-wrap:wrap}.segmented{display:flex;align-items:center;gap:4px;padding:3px;background:#f5f4f7;border:1px solid #eceaf1;border-radius:7px;width:fit-content;max-width:100%}.segmented>button{border:0;border-radius:5px;min-height:29px;padding:7px 10px;background:transparent;font-size:10px;color:var(--muted);font-weight:500;white-space:nowrap}.segmented>button:hover{color:var(--ink)}.segmented>button.active{background:white;color:var(--ink);box-shadow:0 1px 3px rgba(30,20,55,.07)}.segmented button>span{font-size:8px;display:inline-block;background:#e9e5f2;color:#69577e;border-radius:4px;padding:1px 4px;margin-left:4px}.table-tools{display:flex;align-items:center;gap:9px}.search-field{display:flex;align-items:center;border:1px solid #dedee5;border-radius:7px;background:#fff;min-height:34px;padding:0 9px;gap:7px}.search-field .icon{height:15px;width:15px;color:var(--muted)}.search-field input{border:0;background:transparent;padding:8px 0;outline:none;font-size:11px;width:185px}.search-field:focus-within{border-color:var(--brand)}.search-field input:focus{outline:none}.table-tools>.compact-select{min-height:34px;padding:7px 9px;font-size:10px}.table-scroll{overflow:auto;scrollbar-width:thin;scrollbar-color:#d8d2e6 transparent}table{width:100%;border-collapse:collapse;text-align:left;font-size:11px}th{font-size:9px;font-weight:500;color:var(--muted);background:#fcfbfd;padding:13px 18px;border-bottom:1px solid var(--line);white-space:nowrap}td{padding:15px 18px;border-bottom:1px solid #efedf4;vertical-align:middle;line-height:1.45}tbody tr:last-child td{border-bottom:0}tbody tr:hover{background:#fcfbfe}.cell-sub{display:block;font-size:9px;color:var(--muted);margin-top:4px}.compact-table th{padding:11px 21px}.compact-table td{padding:12px 21px}.compact-table .badge{font-size:8px}.compact-table td:last-child{width:35px;padding-left:0}.contact-number,.duration-cell{font-variant-numeric:tabular-nums;white-space:nowrap}.customer-link{border:0;background:none;padding:0;text-align:left}.customer-link:hover .person strong{color:var(--brand)}.vehicle-cell{max-width:160px}.missing-value{font-size:10px;color:#956522}.profile-cell{display:flex;flex-direction:column;gap:4px;align-items:flex-start}.profile-cell>span:last-child:not(.badge){font-size:9px;color:var(--muted)}.row-actions{display:flex;gap:5px;justify-content:flex-end}.row-actions .icon{height:15px;width:15px}.row-actions .call-action{background:#f4f0fc;color:var(--brand)}.row-actions .call-action:hover{background:#e9e1fc}.actions-heading{text-align:right}.table-footer{border-top:1px solid var(--line);display:flex;justify-content:space-between;gap:12px;padding:14px 18px;font-size:10px;color:var(--muted)}.synthetic-note{font-size:9px}.workflow-hint,.call-footnote{display:flex;align-items:flex-start;gap:9px;font-size:11px;color:var(--muted);padding:18px 2px;line-height:1.65}.workflow-hint>.icon,.call-footnote>.icon{height:15px;width:15px;margin-top:2px;color:#847795}.empty-state{padding:42px 20px;text-align:center;color:var(--muted);display:flex;flex-direction:column;align-items:center;gap:8px}.empty-state>.icon{color:#a89ac6;width:27px;height:27px;margin-bottom:5px}.empty-state h3{color:var(--ink);font-size:13px}.empty-state p{font-size:11px}.flow-label{display:flex;align-items:center;gap:7px;white-space:nowrap}.flow-label .icon{width:14px;height:14px;color:#776591}
.plans-grid{display:grid;grid-template-columns:minmax(0,1fr) 302px;gap:22px;align-items:start}.plan-main,.plan-side{display:flex;flex-direction:column;gap:20px;min-width:0}.plan-overview{padding:23px}.plan-heading{display:flex;align-items:center;gap:15px}.plan-icon{width:49px;height:49px;display:grid;place-items:center;background:var(--brand-soft);color:var(--brand);border-radius:11px}.plan-icon>.icon{width:26px;height:26px}.plan-title-line{display:flex;align-items:center;gap:12px;flex-wrap:wrap}.plan-title-line h2{font-size:19px;font-family:Outfit,Inter,sans-serif;font-weight:600}.plan-heading p{margin-top:5px;font-size:11px;color:var(--muted)}.plan-description{margin:19px 0 20px;color:var(--muted);font-size:12px;max-width:70ch}.plan-facts{display:grid;grid-template-columns:repeat(3,1fr);border-top:1px solid var(--line);padding-top:18px;gap:12px}.plan-facts span{display:block;color:var(--muted);font-size:10px}.plan-facts strong{display:block;font-size:11px;margin-top:6px}.benefit-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;padding:0 22px 22px}.benefit{padding:18px;background:#f8f6fc;border-radius:9px}.benefit>span{font-size:10px;color:var(--muted);line-height:1.5;display:block}.benefit>strong{display:block;font-size:23px;letter-spacing:-.025em;color:var(--brand);margin:11px 0 7px}.benefit>small{color:#76658d;font-size:10px}.coverage-list{padding:0 22px 20px;display:flex;flex-direction:column;gap:13px}.coverage-list>div{display:flex;align-items:flex-start;gap:10px;font-size:11px;line-height:1.65}.coverage-list .icon{color:var(--green);width:15px;height:15px;margin-top:2px}.exclusions{border-top:1px solid var(--line);font-size:11px}.exclusions summary{padding:16px 22px;cursor:pointer;display:flex;align-items:center;gap:10px;font-weight:500;list-style:none}.exclusions summary::-webkit-details-marker{display:none}.exclusions summary>span{font-size:10px;color:var(--muted);margin-left:auto;font-weight:400}.exclusions summary .icon{width:14px;height:14px;color:var(--muted)}.exclusions[open] summary>.icon{transform:rotate(180deg)}.exclusions ol{margin:0;padding:0 35px 20px 40px;color:var(--muted);line-height:1.7}.exclusions li{padding:5px 0}.small-toolbar{padding-top:0;border:0;padding-left:22px}.pricing-table td{padding:12px 22px}.pricing-table th{padding:12px 22px}.price-cell{text-align:right;font-weight:600;white-space:nowrap}.pricing-table th:last-child{text-align:right}.formula{display:block;white-space:normal;max-width:230px;font-size:10px;line-height:1.7}.knowledge-file{display:flex;align-items:center;gap:10px;padding:0 20px}.knowledge-file>.icon{width:31px;height:31px;color:#8571b6}.knowledge-file>div{min-width:0}.knowledge-file strong{display:block;font-size:10px;overflow-wrap:anywhere}.knowledge-file span{display:block;margin-top:5px;color:var(--muted);font-size:9px}.knowledge-status{padding:18px 20px;display:flex;align-items:center;justify-content:space-between;gap:5px}.knowledge-status>span:last-child{color:var(--muted);font-size:9px}.knowledge-details{margin:0 20px;border-top:1px solid var(--line);padding-top:12px}.knowledge-details>div{display:flex;justify-content:space-between;gap:8px;margin:12px 0;font-size:10px}.knowledge-details dt{color:var(--muted)}.knowledge-details dd{margin:0;text-align:right}.source-link{margin:9px 20px 20px}.template-item{display:flex;align-items:center;gap:10px;width:calc(100% - 40px);padding:14px 0;border:0;border-top:1px solid var(--line);margin:0 20px;background:transparent;text-align:left}.template-number{display:grid;place-items:center;width:27px;height:29px;background:#f2edf9;border-radius:6px;color:var(--brand);font-size:11px;font-weight:600;flex-shrink:0}.template-item>div{flex:1;min-width:0}.template-item strong{display:block;font-size:10px}.template-item div>span{display:block;font-size:9px;line-height:1.6;color:var(--muted);margin-top:5px}.template-item>.icon{width:14px;height:14px;color:var(--muted)}.template-item:hover strong{color:var(--brand)}.template-language{display:flex;align-items:center;gap:7px;padding:13px 20px;border-top:1px solid var(--line);font-size:9px;color:var(--muted)}.template-language>.icon{width:13px;height:13px}.source-note{display:flex;gap:9px;padding:0 3px;font-size:10px;color:var(--muted);line-height:1.7}.source-note>.icon{width:15px;height:15px;margin-top:2px}
dialog{border:1px solid var(--line);padding:0;border-radius:16px;color:var(--ink);box-shadow:0 24px 80px rgba(30,14,64,.17);max-height:calc(100dvh - 42px);overflow:auto}dialog::backdrop{background:rgba(22,14,40,.3);backdrop-filter:blur(2px)}.form-dialog{width:min(510px,calc(100% - 32px))}.small-dialog{width:min(430px,calc(100% - 32px))}.dialog-heading{display:flex;justify-content:space-between;align-items:flex-start;gap:20px;padding:24px 25px 19px;border-bottom:1px solid var(--line)}.dialog-heading h2{font-size:19px;font-family:Outfit,Inter,sans-serif}.dialog-heading p{font-size:11px;color:var(--muted);margin-top:6px;max-width:62ch}.dialog-heading>.icon-button{margin-top:-3px}.dialog-body{padding:22px 25px}.dialog-body>label,.field>label{display:block;margin:0 0 8px;font-size:11px;font-weight:500}.dialog-body>input,.dialog-body>select,.dialog-body>textarea{width:100%;margin-bottom:21px;min-height:40px}.dialog-body textarea{line-height:1.65;resize:vertical}.dialog-footer{padding:16px 25px;border-top:1px solid var(--line);display:flex;justify-content:flex-end;gap:10px;background:#fdfcfe}.scenario-note{display:flex;align-items:flex-start;gap:11px;border-radius:9px;padding:14px;background:#f7f4fd;color:#6e558d}.scenario-note>.icon{margin-top:2px;width:17px;height:17px}.scenario-note strong{font-size:11px}.scenario-note p{font-size:10px;line-height:1.7;margin-top:4px}.form-error{color:var(--danger);font-size:11px;margin:13px 0}.field-help{font-size:11px;line-height:1.7;color:var(--muted)}.settings-row{display:flex;justify-content:space-between;align-items:center;gap:20px}.settings-row strong{font-size:12px}.settings-row p{font-size:10px;color:var(--muted);margin-top:6px}.settings-divider{border-top:1px solid var(--line);margin:22px 0}.audio-settings-note{font-size:10px;color:var(--muted);margin-top:12px;line-height:1.7}.scenario-button{display:flex;align-items:center;gap:10px;width:100%;background:#fff;border:0;border-bottom:1px solid #f0edf5;padding:16px 0;text-align:left}.scenario-button:hover{color:var(--brand)}.scenario-button>div{flex:1}.scenario-button strong{font-size:11px;display:block}.scenario-button div>span{display:block;font-size:10px;color:var(--muted);margin-top:5px}.scenario-button>.icon{color:#867099;width:17px;height:17px}.toast{position:fixed;bottom:25px;left:50%;transform:translateX(-50%);z-index:150;background:#282030;color:white;border:0;border-radius:9px;padding:13px 20px;box-shadow:0 8px 30px rgba(25,15,40,.15);font-size:12px;line-height:1.6;max-width:calc(100% - 30px)}.toast.error{background:#8f2739}.drawer{position:fixed;left:auto;right:0;top:0;bottom:0;margin:0;width:470px;max-width:100%;height:100dvh;max-height:100dvh;border-radius:0;border-right:0;display:none}.drawer[open]{display:flex;flex-direction:column}.drawer .dialog-heading{padding:25px}.drawer-body{padding:24px 25px;overflow:auto;flex:1}.drawer .dialog-footer{flex-shrink:0}.customer-detail-banner{display:flex;align-items:center;gap:12px;margin-bottom:24px}.customer-detail-banner .avatar{width:43px;height:43px;font-size:13px}.customer-detail-banner>div{flex:1;min-width:0}.customer-detail-banner strong{display:block;font-size:13px}.customer-detail-banner p{font-size:10px;color:var(--muted);margin-top:6px}.field-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px}.field.full{grid-column:1/-1}.field input,.field select{width:100%;min-height:39px}.field-grid+.form-error+.button{margin-top:20px}.drawer-section{border-top:1px solid var(--line);margin-top:25px;padding-top:21px}.drawer-section>h3{font-size:12px;margin-bottom:10px}.customer-call-link{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:14px 0;border-bottom:1px solid #f0edf5;font-size:11px}.customer-call-link>div>span{display:block;font-size:10px;color:var(--muted);margin-top:5px}.history-empty-copy{font-size:11px;color:var(--muted);padding-top:7px}
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i.active{background:var(--green)}#call-duration{font-variant-numeric:tabular-nums;font-size:12px}.voice-focus{flex:1;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;min-height:340px;padding:3px 0 20px}.orb-wrap{width:min(290px,85%);height:255px;flex-shrink:0}#voice-orb{width:100%;height:100%;display:block}.agent-identity{font-size:10px;line-height:1.4;border:1px solid #e6def1;color:#685186;border-radius:20px;padding:5px 12px;background:rgba(255,255,255,.65)}.voice-focus>h1{font-size:26px;margin:16px 0 9px;font-family:Inter,sans-serif;font-weight:500}.voice-focus>p{font-size:11px;color:#70627d;max-width:35ch}.call-customer-strip{display:flex;align-items:center;gap:10px;border-top:1px solid #e3dced;padding-top:17px}.call-customer-strip>div{flex:1;min-width:0}.call-customer-strip strong{font-size:11px;display:block}.call-customer-strip div>span{display:block;font-size:9px;color:#756881;margin-top:4px;line-height:1.7}.call-customer-strip>.badge{font-size:8px}.call-controls{display:flex;align-items:center;justify-content:center;gap:15px;margin-top:24px}.round-control{width:46px;height:46px;border:0;border-radius:50%;display:grid;place-items:center;background:rgba(255,255,255,.85);color:#5e4c73}.round-control:hover{background:white;color:var(--brand)}.round-control>.icon{width:22px;height:22px}.round-control[aria-pressed=true]{color:var(--brand);background:#e3d9f4}.end-control{color:var(--danger);background:#fff}.end-control:hover{background:#fff1f3;color:var(--danger)}.end-control>.icon{transform:rotate(135deg)}.start-playback{min-height:44px;padding:12px 18px;font-size:11px;border-radius:10px}.call-playback-options{display:flex;justify-content:space-between;align-items:center;gap:10px;color:#786783;font-size:9px;margin-top:20px}.call-playback-options>span{max-width:70%;line-height:1.6}.call-playback-options label{display:flex;align-items:center;gap:5px;white-space:nowrap}.call-playback-options select{font-size:9px;padding:4px;border-color:#ded4ea;background:transparent;border-radius:5px}.live-transcript{display:flex;flex-direction:column;min-height:0}.live-transcript>.section-heading{border-bottom:1px solid var(--line);flex-shrink:0}.transcript-progress{font-size:10px;color:var(--muted);font-variant-numeric:tabular-nums}.live-transcript-scroll{flex:1;padding:21px;overflow:auto;display:flex;flex-direction:column;gap:17px;min-height:0;scrollbar-width:thin;scrollbar-color:#d7cee8 transparent;background:#fdfcfe}.conversation-empty{margin:auto;text-align:center;color:var(--muted);display:flex;flex-direction:column;align-items:center;gap:10px;padding:30px}.conversation-empty>.icon{width:28px;height:28px;color:#a28dbc}.conversation-empty strong{font-size:12px;color:#5b5368}.conversation-empty p{font-size:11px;max-width:30ch}.utterance{max-width:94%;align-self:flex-start;width:fit-content}.utterance.caller{align-self:flex-end;max-width:85%}.utterance-name{font-size:9px;color:#796686;display:block;margin-bottom:6px}.caller .utterance-name{text-align:right}.utterance-copy{font-size:12px;line-height:1.8;color:#443451;white-space:pre-wrap;overflow-wrap:anywhere;padding:12px 14px;background:#f1edf8;border:1px solid #e8e0f2;border-radius:11px}.caller .utterance-copy{color:white;background:var(--brand);border-color:var(--brand)}.utterance.interim .utterance-name::after{content:' · Speaking';color:#806899}.utterance.caller.interim .utterance-name::after{color:#77648d}.caption-word{display:inline-block;max-width:100%;vertical-align:baseline;overflow-wrap:anywhere}.caption-word-arriving{animation:caption-word-reveal 180ms ease-out both}@keyframes caption-word-reveal{from{opacity:0;filter:blur(3px)}to{opacity:1;filter:blur(0)}}.transcript-bottom{display:flex;gap:7px;align-items:center;justify-content:flex-start;border-top:1px solid var(--line);padding:14px 20px;font-size:9px;color:var(--muted);background:white;flex-shrink:0}.transcript-bottom>span:last-child{margin-left:auto}.call-error{font-size:11px;color:var(--danger);margin-top:16px;text-align:center}.completed-call-result{margin-top:20px;text-align:center}.completed-call-result h3{font-size:17px;color:var(--brand)}.completed-call-result p{font-size:11px;color:var(--muted);margin:8px 0 16px}.completed-call-result>.button{width:100%}
.detail-heading{margin:21px 0 18px}.detail-heading>.badge{font-size:11px;padding:6px 11px}.detail-metadata{display:flex;gap:25px;flex-wrap:wrap;margin:0 0 24px;color:var(--muted);font-size:11px}.detail-metadata>div{display:flex;gap:7px;align-items:center}.detail-metadata .icon{width:15px;height:15px}.history-detail-layout{display:grid;grid-template-columns:minmax(0,1fr) 335px;gap:22px;align-items:start}.conversation-record>.section-heading{border-bottom:1px solid var(--line)}.saved-transcript{padding:25px}.saved-utterance{padding-bottom:22px;margin-bottom:22px;border-bottom:1px solid #efeaf4}.saved-utterance:last-child{border:0;margin:0;padding:0}.utterance-meta{display:flex;align-items:center;gap:8px;font-size:10px;margin-bottom:10px}.utterance-meta>span:last-child{margin-left:auto;font-size:9px;color:var(--muted)}.speaker-avatar{display:grid;place-items:center;width:27px;height:27px;border-radius:6px;background:var(--brand-soft);color:var(--brand)}.speaker-avatar>.icon{width:16px;height:16px}.saved-utterance.caller .speaker-avatar{background:#eef0f5;color:#727b8b}.saved-utterance>p{font-size:12px;line-height:1.8;color:#443b50;padding-left:35px;max-width:75ch}.source-reference{display:flex;align-items:flex-start;gap:6px;margin:12px 0 0 35px;color:#776691;font-size:9px;line-height:1.65}.source-reference>.icon{width:13px;height:13px;margin-top:1px}.source-reference>span{overflow-wrap:anywhere}.call-detail-side{display:flex;flex-direction:column;gap:20px}.outcome-card{padding:0 21px 22px}.outcome-card>.section-heading{padding-left:0;padding-right:0}.outcome-symbol{display:grid;place-items:center;height:44px;width:44px;border-radius:50%;background:#eaf7f0;color:var(--green);margin:3px 0 15px}.outcome-symbol.declined{color:#a85462;background:#fff1f3}.outcome-symbol>.icon{width:23px;height:23px}.outcome-card>h3{font-size:17px;font-weight:600}.outcome-card>p{font-size:11px;line-height:1.8;color:var(--muted);margin-top:9px}.profile-changes{margin:18px 0}.profile-changes>div{display:flex;justify-content:space-between;gap:12px;padding:10px 0;border-top:1px solid var(--line);font-size:11px}.profile-changes dt{color:var(--muted)}.profile-changes dd{margin:0;text-align:right}.receipt-section>.section-heading{padding:19px 18px}.zalo-preview{border-top:1px solid var(--line);background:#eef1f7}.zalo-header{background:white;padding:13px 17px;display:flex;align-items:center;gap:10px;border-bottom:1px solid #e3e8f0}.zalo-logo{display:grid;place-items:center;background:#0875f1;color:white;border-radius:8px;width:36px;height:36px;font-size:12px;font-weight:600;letter-spacing:-.04em}.zalo-header>div{flex:1}.zalo-header strong{display:block;font-size:11px}.zalo-header div>span{display:block;font-size:9px;color:var(--muted);margin-top:4px}.zalo-header>.icon{color:#1675c8;width:15px;height:15px}.zalo-body{padding:17px 14px}.receipt-paper{background:white;border:1px solid #dfe5ef;border-radius:9px;padding:15px}.receipt-heading{display:flex;align-items:center;gap:7px;color:var(--green);font-size:11px}.receipt-heading>.icon{width:16px;height:16px}.receipt-paper>p:not(.receipt-note){font-size:12px;font-weight:600;margin:14px 0 17px}.receipt-line{display:flex;justify-content:space-between;gap:8px;padding:8px 0;border-top:1px solid #eef0f4;font-size:9px}.receipt-line>span{color:var(--muted)}.receipt-line strong{text-align:right;font-size:10px}.receipt-note{font-size:9px;line-height:1.65;color:var(--muted);padding-top:13px}.zalo-message{background:white;border:1px solid #dfe5ef;border-radius:10px;padding:13px;margin-top:12px;font-size:10px;line-height:1.8}.delivery-note{display:flex;align-items:center;justify-content:flex-end;gap:4px;font-size:8px;color:#64718b;margin-top:8px}.delivery-note>.icon{width:12px;height:12px}.source-detail{padding:20px}.source-detail>h3{font-size:12px}.source-detail .knowledge-file{padding:17px 0}.source-detail .knowledge-file strong{font-size:10px}.source-detail .knowledge-file .icon{width:25px;height:25px}.error-page{display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;min-height:60vh;gap:18px}.error-page>.icon{height:35px;width:35px;color:var(--brand)}.error-page p{color:var(--muted)}
@media(min-width:1600px){.crm-main{padding:32px 36px}.crm-header{padding:0 36px}.stats-grid{gap:20px}.stat{padding:24px}.dashboard-grid,.dashboard-lower{grid-template-columns:minmax(0,2fr) minmax(330px,1fr)}.bar-chart{height:235px}.active-call-layout{grid-template-columns:minmax(350px,.9fr) minmax(0,1.1fr)}.voice-focus{min-height:390px}.orb-wrap{height:310px;width:335px}.crm-sidebar{width:238px}}
@media(max-width:1250px){.crm-sidebar{width:205px}.crm-main{padding:23px}.crm-header{padding:0 23px}.workspace{margin-left:12px;margin-right:12px}.workspace>div>span{font-size:9px}.table-toolbar{gap:12px}.stats-grid{gap:12px}.stat{padding:17px}.dashboard-grid,.dashboard-lower{grid-template-columns:minmax(0,1.6fr) minmax(275px,1fr);gap:17px}.plans-grid{grid-template-columns:minmax(0,1fr) 280px;gap:17px}th,td{padding-left:13px;padding-right:13px}.plan-facts strong{font-size:10px}.active-call-layout{gap:18px}.active-call-stage{padding:21px}.history-detail-layout{grid-template-columns:minmax(0,1fr) 295px}}
@media(max-width:1050px){.crm-sidebar{position:fixed;left:-250px;width:224px;transition:left .2s ease}.crm-sidebar.is-open{left:0}.mobile-menu{display:inline-flex!important}.sidebar-backdrop:not([hidden]){display:block;position:fixed;inset:0;border:0;background:rgba(20,13,36,.32);z-index:30}.page-heading{align-items:flex-start}.page-actions{flex-wrap:wrap;justify-content:flex-end}.dashboard-grid,.dashboard-lower{grid-template-columns:minmax(0,1.65fr) minmax(275px,1fr)}.header-actions{gap:12px}.active-call-layout{height:calc(100dvh - 220px)}.breadcrumb{gap:10px}.table-tools{flex:1;justify-content:flex-end}}
@media(max-width:800px){h1{font-size:25px}.crm-main{padding:22px 18px}.crm-header{padding:0 18px}.page-heading{margin-bottom:22px;gap:14px}.page-heading p{font-size:11px;max-width:45ch}.page-actions .button{font-size:10px;padding:8px 10px}.stats-grid{grid-template-columns:repeat(2,1fr)}.dashboard-grid,.dashboard-lower{grid-template-columns:1fr}.dashboard-grid{gap:18px}.readiness-card{display:grid;grid-template-columns:1fr 1fr}.readiness-card .section-heading{grid-column:1/-1}.readiness-total{padding-top:0;grid-row:2/4}.readiness-track{margin-top:10px;grid-row:3;grid-column:1}.readiness-row{grid-column:2;grid-row:auto;margin-top:9px;margin-bottom:9px}.readiness-divider{grid-column:1/-1;margin-top:10px;margin-bottom:13px}.readiness-copy{grid-column:1/-1}.readiness-card>.button{grid-column:1/-1;width:calc(100% - 44px)}.plans-grid{grid-template-columns:1fr}.plan-side{display:grid;grid-template-columns:1fr 1fr;align-items:start;gap:18px}.source-note{grid-column:1/-1}.customer-summary{flex-wrap:wrap;gap:15px 22px}.customer-summary>.text-link{margin-left:0}.table-toolbar{padding:14px}.table-tools{justify-content:space-between;width:100%;flex:auto}.search-field{flex:1}.search-field input{width:100%}.history-detail-layout{grid-template-columns:1fr}.call-detail-side{display:grid;grid-template-columns:1fr 1fr;align-items:start}.source-detail{grid-column:1/-1}.active-call-layout{grid-template-columns:1fr;height:auto;max-height:none;min-height:0}.active-call-stage{min-height:540px}.voice-focus{min-height:310px}.live-transcript{height:480px}.call-context{font-size:10px}.app-footer{padding-left:18px;padding-right:18px}}
@media(max-width:550px){.crm-header{height:60px;padding:0 14px}.breadcrumb-root{display:none}.breadcrumb-slash{display:none}.breadcrumb{font-size:11px}.header-actions{gap:9px}.demo-pill{font-size:8px;padding:4px 6px}.header-actions>.icon-button{display:none}.header-avatar{width:26px;height:26px;font-size:9px}.crm-main{padding:22px 14px}.page-heading{flex-direction:column;align-items:stretch;gap:17px}.page-actions{justify-content:flex-start;flex-wrap:nowrap}.page-actions .primary{flex:1}.page-actions select{flex:1;max-width:140px}.stats-grid{gap:11px}.stat{padding:16px 13px}.stat-top{font-size:10px;gap:6px}.stat-top>.icon{width:15px;height:15px}.stat>strong{font-size:29px;margin-top:12px}.stat-foot{font-size:9px;line-height:1.6}.section-heading{padding:18px}.section-heading h2{font-size:14px}.section-heading p{font-size:10px}.chart-legend{gap:8px;font-size:8px}.bar-chart{height:185px;padding:16px 18px 0 13px;gap:11px}.bar-pair{gap:4px}.bar{width:14px}.chart-summary{margin-left:18px;margin-right:18px}.chart-summary>div{padding-left:11px}.chart-summary span{font-size:9px}.chart-summary strong{font-size:17px}.plan-side{display:flex}.plan-overview{padding:19px}.plan-title-line h2{font-size:18px}.plan-heading{gap:12px}.plan-icon{height:43px;width:43px}.plan-facts{gap:9px}.plan-facts strong{font-size:10px;line-height:1.6}.plan-facts span{font-size:9px}.benefit-grid{gap:10px;padding-left:18px;padding-right:18px}.benefit{padding:13px}.benefit strong{font-size:19px}.benefit>span{font-size:9px}.coverage-list{padding-left:18px;padding-right:18px}.segmented{width:100%;gap:2px;justify-content:space-between}.segmented>button{font-size:9px;padding:7px}.segmented button>span{display:none}.customer-summary{font-size:10px;gap:12px 18px}.table-tools{gap:7px}.table-tools select{max-width:118px;font-size:9px}.search-field input{font-size:10px;min-width:0}.table-footer{font-size:9px}.table-footer>span:last-child{max-width:47%;text-align:right}.workflow-hint{font-size:10px}.app-footer{flex-direction:column;align-items:center;text-align:center;font-size:9px;gap:4px}.call-page-heading{gap:10px;margin-bottom:17px}.call-context{max-width:55%;text-align:right;font-size:9px;line-height:1.6}.active-call-stage{min-height:540px;padding:20px}.voice-focus{min-height:305px}.orb-wrap{height:235px;width:260px}.voice-focus h1{font-size:23px}.live-transcript>.section-heading{padding:17px}.live-transcript-scroll{padding:18px}.utterance-copy{font-size:11px}.active-call-layout{gap:16px}.live-transcript{height:450px}.call-customer-strip>.badge{display:none}.call-footnote{font-size:10px}.call-detail-side{display:flex}.saved-transcript{padding:20px 18px}.saved-utterance>p{font-size:11px;padding-left:0}.source-reference{margin-left:0}.detail-heading{flex-direction:row;align-items:flex-start}.detail-heading h1{font-size:23px}.detail-heading>.badge{font-size:9px;padding:5px 8px}.detail-metadata{font-size:10px;gap:12px 18px}.conversation-record>.section-heading{gap:9px}.conversation-record>.section-heading .button{font-size:9px}.dialog-body,.dialog-heading{padding-left:20px;padding-right:20px}.dialog-footer{padding-left:20px;padding-right:20px}.settings-row{gap:12px}.settings-row p{font-size:9px}.dialog-heading h2{font-size:18px}}
@media(max-width:550px){
  .plan-side,.call-detail-side{align-items:stretch}
  #customer-table,#call-table,#customer-table tbody,#call-table tbody{display:block;width:100%}
  #customer-table thead,#call-table thead{display:none}
  #customer-table tbody tr,#call-table tbody tr{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:11px 10px;padding:17px 15px;border-bottom:1px solid var(--line);align-items:center}
  #customer-table tbody tr:last-child,#call-table tbody tr:last-child{border-bottom:0}
  #customer-table td,#call-table td{display:block;padding:0;border:0;min-width:0;font-size:11px}
  #customer-table td:nth-child(1){grid-column:1;grid-row:1}
  #customer-table td:nth-child(7){grid-column:2;grid-row:1;justify-self:end}
  #customer-table td:nth-child(5){grid-column:1;grid-row:2;padding-left:44px}
  #customer-table td:nth-child(6){grid-column:2;grid-row:2;justify-self:end}
  #customer-table td:nth-child(2){grid-column:1;grid-row:3;font-size:10px;color:var(--muted)}
  #customer-table td:nth-child(2)::before{content:'Contact · ';font-size:9px;color:var(--muted)}
  #customer-table td:nth-child(3){grid-column:2;grid-row:3;font-size:10px;justify-self:end}
  #customer-table td:nth-child(3)::before{content:'Age · ';font-size:9px;color:var(--muted)}
  #customer-table td:nth-child(4){grid-column:1/-1;grid-row:4;font-size:10px;color:var(--muted);max-width:none}
  #customer-table td:nth-child(4)::before{content:'Vehicle · ';font-size:9px;color:var(--muted)}
  #customer-table .person strong{white-space:normal;line-height:1.5}
  #customer-table .profile-cell{gap:3px}
  #customer-table .row-actions .icon-button{width:33px;height:33px}
  #call-table td:nth-child(1){grid-column:1;grid-row:1}
  #call-table td:nth-child(6){grid-column:2;grid-row:1;justify-self:end}
  #call-table td:nth-child(2){grid-column:1;grid-row:2}
  #call-table td:nth-child(5){grid-column:2;grid-row:2;justify-self:end}
  #call-table td:nth-child(3){grid-column:1;grid-row:3;font-size:9px;color:var(--muted)}
  #call-table td:nth-child(4){grid-column:2;grid-row:3;font-size:9px;color:var(--muted);justify-self:end}
  #call-table td:nth-child(4)::before{content:'Duration · '}
  #call-table .cell-sub{font-size:9px;white-space:normal;overflow-wrap:anywhere}
  #call-table .flow-label{font-size:10px}
  #call-table .button.small{font-size:9px;min-height:32px}
}
/* Operational status is text, rather than decorative color-filled pills. */
.badge{background:transparent;border:0;border-radius:0;padding:0;font-size:10px;line-height:1.6;font-weight:500;color:#585761;text-transform:none}
.badge-complete,.badge-completed,.badge-ready,.badge-new,.badge-declined,.badge-medium,.badge-skipped,.badge-cancelled,.badge-stopped,.badge-queued,.badge-paused{color:#585761}
.badge-accepted,.badge-profile_completed{color:#216b55}
.badge-high{color:#805b2a}.badge-critical{color:#a12f3c}
.badge-in_progress,.badge-calling,.badge-running{color:var(--brand)}
.badge-calling::before,.badge-running::before{content:'';width:5px;height:5px;border-radius:50%;background:currentColor}
.compact-table .badge,.customer-call-link .badge{font-size:10px}
.avatar,.avatar-1,.avatar-2,.avatar-3{background:#efedf2;color:#625c6c;font-weight:500}
.heading-count{border-radius:0;background:none;color:#73707c;font-size:12px;font-weight:400;padding:0;min-width:0;margin-left:7px}
.demo-pill{background:none;border:0;border-radius:0;padding:0;color:#73707c;font-weight:400}.demo-pill>span{background:#92909a}
.agent-identity{border:0;border-radius:0;background:none;padding:3px 0;color:#6c5d7c}
.nav-dot{display:none}
.customer-select-cell{display:flex;align-items:center;gap:12px}.customer-select-cell>input,.checkbox-label>input{width:14px;height:14px;padding:0;border-radius:3px;accent-color:var(--brand);flex-shrink:0;cursor:pointer;margin:0}
.bulk-selection-toolbar{display:flex;align-items:center;justify-content:space-between;gap:15px;padding:12px 18px;border-bottom:1px solid var(--line);background:#fff}
.checkbox-label{display:flex;align-items:center;gap:12px;color:var(--muted);font-size:10px;cursor:pointer}
#customer-table tr.is-selected{background:#f7f5fa}
.bulk-review-dialog{width:min(620px,calc(100% - 32px))}
.bulk-review-counts{font-size:12px;color:var(--muted);margin:0 0 13px;display:flex;align-items:baseline;gap:6px}
.bulk-review-counts strong{color:var(--ink);font-size:14px;font-weight:600}.bulk-review-counts>span{padding:0 5px;color:#a09aa9}
.bulk-preview-list{max-height:300px;overflow:auto;border-top:1px solid var(--line);border-bottom:1px solid var(--line);margin-bottom:16px;scrollbar-width:thin}
.bulk-preview-row{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:12px 0;border-bottom:1px solid #f0edf5}.bulk-preview-row:last-child{border:0}
.bulk-preview-row>div{min-width:0}.bulk-preview-row strong{display:block;font-size:11px}.bulk-preview-row div>span{display:block;color:var(--muted);font-size:10px;margin-top:5px}
.bulk-skip-reason{max-width:42%;font-size:10px;line-height:1.6;color:#815c2b;text-align:right}.bulk-ready-label{font-size:10px;color:#64606d}
.active-bulk-banner{display:flex;align-items:center;gap:12px;border:1px solid var(--line);border-radius:8px;background:white;padding:14px 17px;margin-bottom:20px}
.active-bulk-banner>.icon{color:var(--brand);width:17px;height:17px}.active-bulk-banner>div{flex:1;min-width:0}.active-bulk-banner strong{display:block;font-size:11px}.active-bulk-banner div>span{display:block;font-size:10px;color:var(--muted);margin-top:4px}
.bulk-progress-panel{padding:18px 21px;margin-bottom:22px}.bulk-progress-heading{display:flex;justify-content:space-between;align-items:center;gap:20px;margin-bottom:15px}
.bulk-progress-heading>div{display:flex;align-items:center;gap:15px}.bulk-progress-heading .badge{font-size:11px}.bulk-progress-heading #bulk-progress-copy{font-size:11px;color:var(--muted)}
.bulk-speed{display:flex;align-items:center;gap:8px;font-size:10px;color:var(--muted);white-space:nowrap}.bulk-speed>select{padding:5px 8px;font-size:10px}
.bulk-progress-track{height:4px;border-radius:2px;background:#efedf3;overflow:hidden}.bulk-progress-track>span{display:block;background:var(--brand);height:100%;border-radius:2px;transition:width .2s ease}
.bulk-monitor-grid{display:grid;grid-template-columns:minmax(0,1.25fr) minmax(320px,1fr);gap:22px;align-items:stretch}
.bulk-queue-panel{max-height:660px;display:flex;flex-direction:column}.bulk-queue-panel>.section-heading{flex-shrink:0;border-bottom:1px solid var(--line)}.bulk-queue-panel>.table-scroll{flex:1;min-height:0}
.bulk-queue-count{font-size:10px;color:var(--muted);white-space:nowrap}
#bulk-queue-table td{padding:14px 17px}#bulk-queue-table td:first-child{min-width:150px}#bulk-queue-table td:nth-child(3){min-width:130px}#bulk-queue-table .cell-sub{max-width:160px;line-height:1.7}#bulk-queue-table tr.is-calling{background:#f8f6fc}
.bulk-conversation-panel{height:660px;display:flex;flex-direction:column}.bulk-conversation-panel>.section-heading{border-bottom:1px solid var(--line);min-height:82px;flex-shrink:0}
.bulk-current-strip{display:flex;align-items:center;gap:7px;padding:13px 20px;border-bottom:1px solid #efedf4;font-size:10px;color:var(--muted)}.bulk-current-strip>span:last-child{margin-left:auto;font-variant-numeric:tabular-nums}.bulk-current-strip .status-dot{background:#b1acbc}.bulk-current-strip .status-dot.is-speaking{background:var(--brand)}
.bulk-conversation-footer{font-size:10px;color:var(--muted);padding:14px 20px;border-top:1px solid var(--line);flex-shrink:0}
.bulk-completion{padding:22px 0 10px;display:flex;align-items:center;gap:13px;flex-wrap:wrap}.bulk-completion>strong{font-size:14px}.bulk-completion>p{color:var(--muted);font-size:11px;margin-right:auto}.bulk-page-note{font-size:10px;color:var(--muted);margin-top:20px;line-height:1.7}
.bulk-history{margin-bottom:22px}.bulk-history-row{display:flex;align-items:center;gap:24px;border-top:1px solid var(--line);padding:15px 21px;font-size:11px}.bulk-history-row>div{flex:1;min-width:0}.bulk-history-row strong{font-size:11px;display:block}.bulk-history-row div>span{display:block;font-size:10px;color:var(--muted);margin-top:5px}.bulk-history-row>span:not(.badge){color:var(--muted);font-size:10px}.bulk-history-row>.icon{width:15px;height:15px;color:var(--muted)}.bulk-history-row:hover{background:#fcfbfe}
@media(max-width:1000px){.bulk-monitor-grid{grid-template-columns:1fr}.bulk-queue-panel{max-height:450px}.bulk-conversation-panel{height:500px}}
@media(max-width:550px){
  .page-actions{flex-wrap:wrap}.page-actions .primary{min-width:150px}
  .page-heading.bulk-page-heading{flex-direction:column;align-items:stretch}.bulk-page-heading .page-actions{width:100%}.bulk-page-heading>div:first-child{width:100%}
  .bulk-selection-toolbar{padding:12px 15px}.checkbox-label{font-size:9px;gap:8px}.bulk-selection-toolbar>.text-link{font-size:9px}
  #customer-table td:nth-child(5){padding-left:70px}.customer-select-cell{gap:9px}
  .bulk-progress-panel{padding:17px 16px}.bulk-progress-heading{align-items:flex-start;gap:12px}.bulk-progress-heading>div{flex-direction:column;align-items:flex-start;gap:6px}.bulk-progress-heading #bulk-progress-copy{font-size:10px;line-height:1.7}.bulk-speed{font-size:9px;flex-direction:column;align-items:flex-end;gap:5px}
  .bulk-monitor-grid{gap:17px}.bulk-queue-count{font-size:9px}.bulk-queue-panel>.section-heading{gap:10px}.bulk-queue-panel>.section-heading p{max-width:28ch}
  #bulk-queue-table,#bulk-queue-table tbody{display:block;width:100%}#bulk-queue-table thead{display:none}#bulk-queue-table tbody tr{display:grid;grid-template-columns:minmax(0,1fr) auto;gap:8px 10px;padding:14px 17px;border-bottom:1px solid var(--line)}
  #bulk-queue-table td{padding:0;display:block;min-width:0;border:0}#bulk-queue-table td:nth-child(1){grid-column:1;grid-row:1}#bulk-queue-table td:nth-child(2){grid-column:1;grid-row:2;font-size:10px;color:var(--muted)}#bulk-queue-table td:nth-child(3){grid-column:2;grid-row:1;min-width:0;text-align:right;max-width:145px}#bulk-queue-table td:nth-child(4){grid-column:2;grid-row:2;text-align:right}#bulk-queue-table .cell-sub{font-size:9px}
  .bulk-history-row{gap:10px;flex-wrap:wrap;padding:14px 18px}.bulk-history-row>div{flex-basis:70%}.bulk-history-row>span:not(.badge){order:3;flex:1}.bulk-history-row>.icon{margin-left:auto}
  .bulk-completion{align-items:flex-start;gap:10px}.bulk-completion>strong,.bulk-completion>p{width:100%}.bulk-completion>.button{font-size:10px}.bulk-preview-row{gap:12px}.bulk-preview-row strong{font-size:10px}.bulk-skip-reason{font-size:9px}.active-bulk-banner{padding:13px;gap:8px}.active-bulk-banner .button{font-size:9px}
}
.live-source{display:block;font-size:8px;line-height:1.65;color:#76638e;margin-top:7px;overflow-wrap:anywhere}
@media(prefers-reduced-motion:reduce){*,*::before,*::after{animation:none!important;transition:none!important;scroll-behavior:auto!important}.caption-word-arriving{filter:none}}

.badge-follow_up{color:var(--brand);border-color:currentColor}